Sinclair has a long tradition of innovation and commitment to continuous improvement. Each generation of student services has improved and created a better student experience by building on the lessons learned from the previous generation.
Generation 4 is the next stage in the evolution of student services. G4 will more intentionally address the academic, financial, personal, and career needs of our students. This comprehensive approach will lead to increased student success and completion.
Sinclair will leverage four main components to successfully integrate and implement the plan.
Generation 4 is a more responsive student services system that will deliver a superior student experience. This new generation is built on a personal approach that focuses on providing consistent high quality service from cross-trained staff who use state of the art technology. Shorter wait times, fewer hassles, and more timely communication will lead to more satisfied and motivated students.
All students must go to disparate locations for:
All students go to one easily identifiable location for all needs including:
Students may not receive a full and complete level of service as current staff have limited training and exposure to other enrollment related departments.
Students’ issues resolved quickly as staff is cross trained in areas of Financial Aid, Registration & Student Records, Orientation and Enrollment to provide holistic support.
Students must go to a different location for any needs beyond the scope of initial department.
Students with issues requiring intensive support would have access to on site specialists (i.e. Financial Aid Officers on-site).
Students receive varying levels of customer service.
Students receive a consistent standard of high quality customer service with cross-trained staff.
Students are more likely to “give up” if they do not have access to someone who can assist them.
Students are more likely to follow through when they have personal support in completing all enrollment process steps.
Students have a standard “wait” experience and are seen on a first-come, first-serve basis, regardless of individual needs.
Student needs “triaged” at first point of connection to minimize wait times.
The new G4 Integrated service flow is based on having all essential student services located on the 3rd floor of buildings 10 and 11 on the Dayton Campus. The physical integration of these student services will create a clear starting point for students and eliminate the run-around between multiple offices/locations. There will be improved and more efficient of processes and levels of service by aligning offices with similar functions.